eSIM setup guide (iOS)

[Updated]

 Automatic detection on iOS devicesis now supported.
Installing the eSIM now configures the APN automatically.

 

This guide explains the setup procedure on an iPhone (iOS 16.1.1).

Please make sure the iOS version on the device you plan to use is up to date.

 *Before you start

  •  To download and set up your eSIM,a Wi-Fi connection is required。
  • If you set it up by scanning a QR code, you will need[a second device to display the QR code]or[a printout of the QR code].
  • If you are asked for a password during setup, enter the [device passcode] you set yourself.
  • If you delete the details of an eSIM once it has been installed,it can only be reinstalled on [the same device]. Please note that it cannot be used on a different device.
  • If a configuration profile from another SIM card remains on your device, our eSIM may not work. Please delete any other configuration profiles before using our eSIM.

*For those travelling to Japan from overseas

  • Our eSIM starts counting from the day you begin using the connection, so we recommend that youinstall the eSIM over Wi-Fi before you travel, or when you arrive at the airport in Japan.
  • The eSIM is activated once it picks up a signal within Japan.
  • While you are in Japan, be sure to turn off the settings below so that your own carrier does not bill you.
  1. Settings > Mobile Data > Mobile Data Options >turn off Allow Mobile Data Switching
  2. Settings > Mobile Data > Mobile Data Options >turn off Data Roaming

01Activation steps (iOS)

01:

 Connect the device to a network such as Wi-Fi, then go to Settings > Mobile Data.

 

02:

Select Add eSIM or Add Mobile Data Plan.

 

03:

Set it up either by scanning the QR code or by entering the details manually.

To set up by scanning the QR code　
  go to 3-1 

To set up by entering the details manually
  go to 3-2

3-1: Setting up by scanning the QR code

On a device other than the one you will use the eSIM on, tap the URL in the email to display the QR code.

*To scan a QR code you need a second device in addition to the one the eSIM will be used on. If you cannot arrange a second device, please see "3-2: Setting up by entering the details manually".

 

3-2: Setting up by entering the details manually

Once the camera opens, tap Enter Details Manually and enter the

  • ≪SM-DP+ address≫
  • ≪activation code≫
shown in the email we sent you. (You can copy and paste them.)

04:

Add the "M plan".

 

05:

The secondary line will show Activating.

A phone number will appear for the secondary line.

 

06:

Tap Add Mobile Data Plan.


Rename the secondary line (you can change this later), then tap Continue.

 

07:

Select Primary as the default line, then tap Continue.

 

08:


For iMessage and FaceTime linked to your Apple ID, selectPrimaryand tap Continue.

 

09:

  • If you want to start using our eSIM straight away, select the secondary line under Mobile Data.
  • If you want to use the other SIM for mobile data when reception is poor, turn on the [Allow Mobile Data Switching] switch.

 

Tap Done.

 

10:

Turn Wi-Fi off and check that the signal indicator shows 4G or LTE.

 

*If 4G or LTE does not appear

  1. Go to Settings > Mobile Data > Voice & Data.
  2. Check that LTE or 4G is turned on for the secondary line.
  3. If it is off, tap to turn it on.

 

 


That completes the eSIM setup.

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