Can I use tethering (Internet Sharing)?
Yes, you can. To use it, enable the tethering feature in your device settings.
Can I make calls or send SMS?
Our eSIMs are data-only. You cannot make ordinary calls using a phone number, and you cannot send or receive SMS.
However, you can make calls using VoIP apps such as WhatsApp and Messenger.
Which devices can I use?
You can use any eSIM-compatible, SIM-free device, whether iOS/iPadOS or Android. Devices with a SIM lock cannot be used.
Which payment methods do you accept?
You can pay by credit or debit card with VISA, Mastercard, American Express, JCB, PayPal, Shop Pay, Apple Pay, Google Pay, Bancontact or iDEAL.
Are there any costs besides the price of the data plan?
None at all. All data plans are prepaid, so there are no maintenance or fixed costs either.
Does the eSIM itself have an expiry date?
Please start using it within one month of purchase.
Can I install the eSIM profile on two or more devices using the same eSIM?
An eSIM cannot be installed on multiple devices. If you want to use an eSIM on two or more devices, please purchase an additional eSIM and install that one separately.
Can I transfer an installed eSIM to another device (or a new device)?
We do not support transferring an eSIM in use to another device. In addition, for security reasons an eSIM activation code can only be used once, so it cannot be reused.
Can I add more data once I have used up my high-speed data allowance?
No, data cannot be added once the high-speed allowance has been used up.
That said, once the high-speed allowance is exceeded you can still connect at reduced speed within the valid period.
*On some plans, the connection stops once the high-speed allowance is used up.
Please check the product description for each plan for details.
When does the usage period start?
The count starts from the day you install our eSIM plan on your device, configure the APN settings and begin communicating.
Can I check my remaining data allowance?
Our eSIMs do not offer a remaining-allowance service, so please check your data usage using the tools or apps on your device.
We are also unable to advise on such tools or apps.
Is it all right to download and activate the eSIM immediately after purchase?
Please download, install and activate your eSIM after you arrive in a country that the eSIM supports.
If the eSIM is not supported where you are, activation cannot complete and you will need to set it up again in a supported country.
I don't know how to set it up.
Please see the setup instructions below.
Setup instructions for iOS
Setup instructions for Android
We also have a customer service line dedicated to setup, listed below.
▼ Customer service
TEL:03-6384-1986
Hours: weekdays, 7:00 to 24:00 (closed Saturdays, Sundays and public holidays)
Languages: Japanese, English, Chinese, Korean
